Food Pyramid (“Food Pyramid,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, shop with us, or choose to communicate with us by text message.

1. Information We Collect

Depending on how you interact with us, we may collect your name, phone number, email address, address, order or delivery information, details you provide in customer service inquiries, and your messaging preferences and consent records. Basic technical information, such as browser type and website usage data, may also be collected by our hosting or security providers.

2. How We Use Information

We use information to respond to inquiries, provide customer service, process and communicate about purchases and deliveries, share account-related notifications, operate and improve our website and services, maintain records of consent, and comply with legal obligations.

3. SMS/Text Message Privacy

If you explicitly opt in to receive text messages from Food Pyramid, we may send customer care, account notification, order update, and delivery notification messages. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

We do not sell, rent, or share mobile phone numbers, SMS opt-in consent, or related messaging data with third parties or affiliates for their marketing or promotional purposes. Information about SMS consent and opt-in will not be shared with any third parties or affiliates for marketing purposes.

We may share information with service providers solely as needed to deliver our messages or provide services on our behalf, subject to appropriate confidentiality and privacy protections. Text-message consent is voluntary and is not a condition of purchase.

4. Sharing of Information

We may share relevant personal information with providers that help operate our business, such as website hosting, customer support, order fulfillment, delivery, or messaging vendors; when required by law; or to protect our rights and customers. We do not sell personal information.

5. Data Retention and Security

We retain personal information only as long as reasonably needed for customer service, order management, business records, messaging consent, or legal compliance. We use reasonable administrative and technical measures to safeguard data, although no internet or electronic system is guaranteed to be completely secure.

6. Your Choices

You may unsubscribe from SMS at any time by replying STOP to a Food Pyramid text message. For assistance, reply HELP or call (718) 852-8595. You may contact us to request correction or deletion of information, subject to applicable retention requirements.

7. External Websites

Our website may link to third-party sites or map services. Those services are governed by their own privacy policies.

8. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

Food Pyramid
569 Marcy Ave, Brooklyn, NY 11206
Phone: (718) 852-8595
Email: support@foodpyramidstore.com

See also our Terms & Conditions.

Welcome to Food Pyramid. These Terms & Conditions apply to your use of this informational website and to text messages you choose to receive from Food Pyramid. By using this website, you agree to these terms.

1. About Our Business

Food Pyramid is a neighborhood grocery store providing groceries, fresh foods, everyday essentials, and related customer assistance. You may contact our team using the details below.

2. Website Use

The content on this website is provided for general information. We make reasonable efforts to keep information accurate, but product availability, store details, and services may change. Please contact us directly to confirm details. You agree not to misuse, damage, or interfere with the website.

3. SMS/Text Messaging Program

Program name: Food Pyramid Customer Messaging

Message purpose: If you voluntarily opt in, Food Pyramid may send customer service responses, account-related updates, order status updates, and pickup or delivery notifications to the mobile phone number you provide.

Opt-in: You may give express consent to receive SMS messages when speaking with an authorized Food Pyramid representative or through another clearly disclosed opt-in method made available by Food Pyramid. Providing a phone number alone does not constitute SMS consent. Consent is not a condition of purchasing goods or services.

Frequency: Message frequency varies based on your inquiries, account, orders, or deliveries.

Cost: Message and data rates may apply.

Opt-out: Reply STOP to any message to stop receiving SMS messages. You may receive one final opt-out confirmation.

Help: Reply HELP for assistance or contact (718) 852-8595.

Carriers: Carriers are not liable for delayed or undelivered messages.

4. Consent and Privacy

By affirmatively enrolling in the SMS program, you authorize Food Pyramid to send messages related to the categories described above. You may withdraw consent at any time. Please review our Privacy Policy for information on how we handle personal information and text-message consent.

5. Service Availability

SMS delivery depends on your mobile carrier, device, connectivity, and other factors outside our control. We cannot guarantee uninterrupted delivery or receipt of messages.

6. Intellectual Property

Food Pyramid's name, logo, and website content are for business identification and informational purposes. You may not reproduce or use them in a misleading manner without permission.

7. Limitation of Liability

To the extent permitted by applicable law, Food Pyramid is not responsible for interruptions or inaccuracies related to use of this informational website or for messaging failures outside its reasonable control. Nothing in these terms limits rights that cannot legally be waived.

8. Changes

We may change these terms by posting an updated version on this website with a revised effective date.

9. Contact Information

Food Pyramid
569 Marcy Ave, Brooklyn, NY 11206
Phone: (718) 852-8595
Email: support@foodpyramidstore.com